Legal

Refund and Cancellation Policy

Last updated: 2026-11-03

1. Who Handles Your Payment

HungryShot is a software by [Company legal name], which sells all subscriptions and credit packs. Payments are processed by Stripe, which collects the payment and sends your receipt. This policy explains when you can get your money back; it does not limit your statutory rights.

2. 14-Day Refund Requests

You can request a full refund within 14 days of:

  • your first purchase of a plan or credit pack, or
  • a subscription renewal charge.

    • We will generally approve a request made in good faith within this period. We may decline or limit a refund where there is evidence of abuse, for example most of the credits were consumed or the same account repeatedly asks for refunds. Free credits and referral rewards are not refundable.

    3. Statutory Rights for Consumers

    Your statutory withdrawal rights depend on your location and the type of service. We will honor any mandatory withdrawal rights that apply to your purchase. Nothing in this policy limits rights that cannot be waived under your local law. For help exercising a statutory right, contact us at contact@hungryshot.com.

    4. Failed Generations

    If a generation (an image, a video or menu copy) fails because of a technical problem on our side, the credits are returned to your balance automatically. This is a credit refund, not a money refund. A result that is technically complete but does not look the way you hoped, for example an angle or surface you would have chosen differently, is not a failed generation; you can try again with different settings.

    5. How to Ask for a Refund

  • Email contact@hungryshot.com from your account email with your order number or the receipt you received from Stripe
  • We reply within 2 business days

    • Approved refunds are issued to your original payment method, usually within 5 to 10 business days depending on your bank.

    6. Cancelling Your Subscription

  • You can cancel at any time from Studio → Billing → Cancel plan
  • Cancellation stops future renewals; you keep access until the end of the period you already paid for
  • If your plan starts with a free trial, cancel before the trial ends to avoid being charged
  • After the 14-day window, charges for the current period are not refunded except where the law requires it or where we agree otherwise in writing

    • 7. Chargebacks

    If you have a problem with a charge, please contact us first at contact@hungryshot.com so that we can fix it quickly. Disputes opened with your bank are handled through Stripe and we will provide the information needed to resolve them.

    8. Contact

    [Company legal name], [Registered address]

    Billing and refunds: contact@hungryshot.com

    General support: contact@hungryshot.com

    contact@hungryshot.com
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